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Senior IT Service Manager

Location
Sheffield
Job Type
Permanent
Posted
4 Nov 2021

154808 | Senior IT Service Manager

Up to £59,589 | Sheffield

DWP. Digital with Purpose.

DWP is the UK's largest government department. Almost everyone in the UK will access the products, services and support we deliver during their lives.

Our Data & Analytics function has the largest Data Warehouses in Government, and you will be joining our Service Management Team in Sheffield.

You'll define the strategy for service management across platforms, channels, and products of products ensuring availability, performance and process maturity across our Data and Analytics landscape.

You'll ensuring we get value and quality in all we do, and make sure we hit targets, SLAs and OLAs.


We're looking for someone who can really own, and manage, stakeholder relationships and make sure that D&A Products and Services are delivering the best value for money while meeting business and user requirements. You'll be the go-to for guidance and for queries about Product/Service design, policy, etc.

You own and coordinate analysis and resolution of complex issues, enlisting support and escalating where appropriate.


You'll also provide some on-call support, and manage teams that carry out service management duties like reporting, incident management, problem management, service level agreement (SLA) and operational level agreement (OLA) management.


What skills, knowledge and experience will you need?

  • You can build and maintain relationships with key stakeholders (external and internal) and manage/engage the business expectations through appropriate communications, reporting, assurance and governance.
  • You take accountability of issues that occur and you're proactive in searching for potential problems.
  • You ensure development functions within a project produce the required transition deliverables so that new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, OLAs.
  • You ensure the correct implementation of standards and procedures. You proactively review information in conjunction with service level agreements to identify availability and capacity issues and specifyany required changes.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

In return for your skills, we offer a competitive salary of up to £59,589 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 26 days.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.
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Details

  • Job Reference: 415030052-2
  • Date Posted: 4 November 2021
  • Recruiter: DWP Digital
  • Location: Sheffield
  • Salary: On Application
  • Bonus/Benefits: GBP49171 - GBP59589 per annum
  • Sector: I.T. & Communications
  • Job Type: Permanent