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Senior Administrator (remote role)

Norwich, Norfolk
Remote Working
Remote Working
£22,000 to £28,000
Job Type
22 Sep 2021
My client is a very successful Norfolk based organisation offering professional training in the Financial Services Sector as well as apprenticeships and leadership training.

My client pride themselves on being at the forefront of online delivery that inspires innovation, curiosity and professional growth through learning. My clients growing number of industry experts, build the skills needed today to develop the experts of tomorrow within their specialist chosen sector.

If you are looking for a meaningful career within a progressive and expanding business, I would love to hear from you.

The Opportunity

As a Senior Administrator you will enable, equip, and support my clients administration team in achieving key role and business objectives. You will provide hands-on, solutions focussed administrative support across all areas of provision and leadership to the administrative team.

Supporting colleagues and learners throughout the various programmes delivered by performing a range of administrative tasks in a compliant, accurate and timely manner

Provide objective advice to department heads so informed decisions are made against business strategies

Ensuring the needs of all stakeholders are satisfied through provision of excellent customer service.

Maintaining high standards of communication, compliance, and administration in accordance with company procedures and policies.

Keeping up to date with changes to project funding rules from the Education and Skills Funding Agency and supporting the implementation of these changes throughout the business.

Working collaboratively across all areas of the business to meet and maintain stakeholder requirements

Contribute to robust and effective compliance controls within the business

Ensuring all data is stored, cleansed, and maintained in line with GDPR guidelines

Collating and preparing data accurately to meet external stakeholder auditing requirements.

Maintaining accurate statistical and financial data, reports and records as required

Providing accurate reports for the Senior Management Team as required

Ownership and management of data entry on to Learner Management Systems across all areas of provision.

Developing and implementing performance enhancing administrative processes

Reviewing audit files to ensure income and other resources are drawn in accordance with the aims of the activity as governed by any contractual arrangements.

Supporting the senior management and business support teams in preparation for regulatory audits (ESFA, PFA, Ofsted etc.)

Supporting the finance department as required

Promote and support a healthy and motivating work environment

Ensure the team have clear, understandable, and achievable goals

Monitor team performance and communicate with team members about their performance

Listen to team members feedback and resolve any issues or conflicts through coaching, training, and support.

Collate and escalate team queries, proposing solutions and seeking ratification where necessary.

Oversee the day to day running of the teams' operations and performance.

Any other reasonable tasks as requested by the line manager

Support my clients development through a broad range of business changes

Provide objective advice to department heads so informed decisions are made against business strategies

Identify areas of opportunity and propose new ideas by taking a creative, solution focussed approach

Identify areas of risk arising from stakeholders' experience or with the systems or processes

Ensuring continuous improvement of performance and quality standards across my clients organsiation in a supportive and objective manner

Ensure both internal and external performance and quality standards are met

Ensuring that all stakeholders are communicated with in a polite, professional, and timely manners

Any other reasonable tasks as requested by the line manager

Skills required

* Exceptional written and verbal communication skills

* Interpersonal skills

* Strong organisation and planning and time management skills

* Enthusiasm, positivity, motivation, and commitment

* Attentive to detail

* Working successfully as part of a team

* Effective communication/ICT skills

* Flexible and adaptable

* Patience and a sense of humour

* Committed to ongoing CPD

Experience required

* Proven experience as an office manager, senior administrative assistant, team leader or executive assistant

* In depth understanding of office management and daily operations

* Hands on experience with MS Office 365

* GCSE Grade C / 4 or above in English and maths


* Experience of financial administration including payroll and invoicing

* Knowledge of the Adult Education Budget funding rules and Ofsted framework

* Knowledge of Education and Inspection Framework and Ofsted Responsibilities

* Knowledge of vocational training industry and funding requirements

* Knowledge and experience of Microsoft Teams and Class Notebook


£22,000 to £28,000 per annum (depending on experience)


* Remote working (nationwide)

* Smart / casual dress code

* 25 Days holiday (plus Bank Holidays)

* Nest Pension

* Commitment to your training and development

* Start the weekend early (4pm closing on a Friday)

* Team Social events

* Diverse and progressive culture
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  • Job Reference: 379179984-2
  • Date Posted: 22 September 2021
  • Recruiter: Service Service
    Service Service
  • Location: Norwich, Norfolk
  • Remote Working: Some remote working possible
  • Salary: £22,000 to £28,000
  • Bonus/Benefits: Salary is Negotiable DOE
  • Sector: Accounting
  • Job Type: Permanent