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Reception shift leader

City, Newcastle Upon Tyne
Job Type
31 Dec 2021

The Copthorne Hotel Newcastle is are seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests

·Do you enjoy delivering excellent customer service?

·Are you an experienced Receptionist/Shift Leader?

·Do you wish to progress your career?

If you've answered 'yes' to the above, this may be an ideal opportunity for you!

As Reception Shift Leader your key responsibilities include:

·Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently

·Being knowledgeable to promote the hotel and its facilities

·Dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate

·Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard

·Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes

·Ensuring telephones are answered promptly and politely, according to Company standards

·Ensuring all reports are updated regularly throughout the day

·Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue

·Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service

·Being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively

·Assisting the Front Office Manager with the smooth running of the department, including supervision and training of the Reception team

We are keen to hear from applicants with the following:

·Previous Reception experience within a quality hotel

·Excellent knowledge of computerised Front Office system, e.g., OPERA

·Excellent communications skills

·A positive, ‘can do’ attitude

·The ability to work well under pressure

·Excellent customer service skills

·Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-2300, as the business requires

About the Hotel

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
·Pension Plan
·Meals Provided on Duty
·Employee Discounted Accommodation
·Employee Discount on Food & Beverage and Hotel Restaurants
·Friends and Family, (discounted) Accommodation Rate
·Length of Service related holiday scheme
·Uniform (Laundry / Dry Cleaning for Uniform)
·Eye Care Vouchers
·Long Service Awards
·Employee of the Month / Year
·Recommend a Friend Scheme

.... As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.

Contact: Ken Ellington
Reference: Caterer
Job ID:
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  • Job Reference: 460745722-2
  • Date Posted: 31 December 2021
  • Recruiter: Millennium Hotels and Resorts
  • Location: City, Newcastle Upon Tyne
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent