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Optical Advisor

Swindon, Wiltshire
Job Type
20 Jul 2022
Job Summary

Due to expansion our client are looking for an Optical Advisor. The role is vital in ensuring excellent customer service to their patients concerning their optical health care and visual correction.

Based in Swindon your particular contribution to the patient journey is providing essential aftercare support on the telephone and answering any queries that their patients, care givers or advocates may have regarding their vision, spectacles or professional recommendations. Candidates must possess excellent communication and customer service skills within a similar role with Optical knowledge. A background of resolving customer queries and/or complaints is preferable, particularly over the telephone as is an eagerness to learn. Full and extensive training will be given to the successful candidate on an ongoing basis.

Activities of the Role:

Offering advice and guidance when directed to their patients regarding any aftercare queries

Managing patient/customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate

Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues

To maintain effective means of communication at all times

To ensure that patients/customers contacting the client by any means either verbal or written receive an excellent level of customer service

To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution

To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work management

To take ownership of patient/customer queries and ensure a satisfactory resolution is achieved for both the patient and the company

To be able to manage daily tasks and prioritise patient requirements

Maintaining high standards at all times of personal appearance, timekeeping, attendance and respect of company policy

Operating in line with company policies, procedures, NHS guidelines and current legislation at all times

Offering recommendations/advice to internal and external colleagues when sought

Recording all actions and decisions on record fully and accurately

Any other reasonable requests that may be made from time to time

Complies with all aspects of the Health and Safety at Work Etc Act 1974 and with the Company's current Health and Safety Policies.

Key Attributes:

Self-motivated and focused on achieving excellence in patient/customer care

Confident about working in a role where you enjoy seeking resolutions and successful outcomes

Flexible - willing to do what is necessary and go the 'extra mile' for patients

Excellent communication skills both written and verbal

Desire to succeed and excel

Computer literate and willing to learn in-house systems

Excellent attention to detail, adaptability, team work and professional judgement

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment
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  • Job Reference: 662714578-2
  • Date Posted: 20 July 2022
  • Recruiter: Purely Recruitment Solutions
    Purely Recruitment Solutions
  • Location: Swindon, Wiltshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent