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Night Supervisor

Location
Balsall Common, Warwickshire
Job Type
Permanent
Posted
31 Dec 2021

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentâ„¢.

The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. An exciting opportunity is available to start your Marriott journey in our Front Office team at this four star hotel where you can receive long term development and career opportunities. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station. Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy. There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.

JOB SUMMARY

To maintain a safe and secure hotel for all guests and associates. To ensure the highest level of service is delivered to all guests during the night. To ensure that standards are maintained and improved where possible. The jobholder must be fully conversant with company policies and procedures and ensure that these are adhered to. To actively contribute to achieving the targets set for the Front Office Balanced Scorecard and Guest Satisfaction Survey results

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment preferred
Skills and Knowledge

Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Maximise revenue
Controls and monitors discounts
Maintaining Brand Standards
Hotel Credit Policy
Maintaining Hotel Company
Customer Focus
Business Awareness
Commitment
Planning
Continuous Learning
Education or Certification

Good level of English essential
SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Provide operational assistance during the night to ensure seamless delivery of quality service to the standard experienced during the day.
To oversee and carry out the Night Audit function including the provision of systems expertise as laid down by the company requirements.
Handle walk-in guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant Head of Department
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency.
Follow previously determined "on the day" sales strategy in order to achieve maximum optimum rate. Maximise sales through upselling.
Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures.
Maintains Marriott Company SOP's including Brand Standard Audit criteria ensuring standards are achieved during the night.
Actively working to achieve Green Zone in all areas of Front Office Balanced Scorecard. Support other departments to achieve the same, i.e. Room Service quality, trays in corridors, bar service etc.
Able to carry out all Receptionists/Telephonists duties.
Ensure all associates within department are conversant with all equipment and systems in use.
Credit Management: Is fully conversant with hotel credit policy and ensures it is strictly adhered to ensuring minimal losses to the company
Have a comprehensive knowledge of the hotels facilities and any promotions taking place so as to offer information to guests.
Communicates clearly and effectively using established channels to ensure interdepartmental communication is maintained.
Maintains regular checks on all operational areas and to be visible to guest areas.
Is fully aware of emergency procedures and can co-ordinate hotel evacuation in the event of an emergency.
To direct and control the night audit to ensure revenue is maximised and that management information is accurate and available in order that guests accounts are correct and the accounts function is efficient and effective. Accurate rate checks in place to maximise revenue and scrutinise all credits to the business.
To achieve full sellout nights minimizing walk-in guest. Maintain accurate walk log.
Handle any guest issues or complaints (including walks) in a professional and hospitable manner ensuring they are resolved or followed through.
Ensure that all associates on duty hold the highest standard of personal hygiene, well groomed and with correct uniform
All Marriott Policies on Cash, Key and all Controls are adhered to and followed consistently.
OTHER

Performs other related tasks as assigned by management.
Performs the tasks related to the Night Porter when a porter is absent
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 40 hours per week.

Contact: Recruitment Team
Reference: Caterer/MARRIOTT-
Job ID:
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Details

  • Job Reference: 460745701-2
  • Date Posted: 31 December 2021
  • Recruiter: Marriott Forest Of Arden Hotel & Country Club
  • Location: Balsall Common, Warwickshire
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent