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New Agent Administrator

Lincoln, Lincolnshire
£21,000 to £22,000
Job Type
20 Jul 2022
The Role

Identify and profile all new agents that do not have a current relationship with any of Barbon s letting agent brands. Sourcing, profiling and distributing new agents into the Barbon Customer Development team. Acts as the point of contact for all new agents joining the business and supports them through their onboarding journey. Demonstrate the ability to create, grow and manage a prospect pipeline of smaller agents that deliver referencing and a portfolio of products that support growth and business targets being achieved.

To represent and deliver the HomeLet proposition to letting agents across the UK by representing HomeLet, Let Alliance and Rent4sure as the leader of lettings.

Develop and maintain good working relationships with clients whether existing and or new to the business


Identify and reallocate leads that are of large agent size to the Sales Director.
Proactively maintain and increase the customer base within HomeLet through acquiring new agents and ensuring all new agents transact referencing volumes.
Administer all new agent leads into the business by following the lead allocation process,
Present the Barbon portfolio of products to new agents where applicable.
Deliver a robust contact and sales strategy across ongoing new agent pipeline and non-transacting agents.
Schedule appropriate sales training for all new agents and ensure implementation is effective.
Delivers exceptional customer service as first point of contact to all new agent leads that are received.
Actively and seamlessly manage with the agent handover process ensuring all agent details and opportunities are effectively transferred to the Customer Development team.
Take ownership of Complaints from new agents - investigating and resolving queries and issues raised.
Escalate key risks and issues to the line manager.
Work closely with all roles within the Sales team and conduct ad-hoc sales activity what are agreed by your line Manager.
To show detailed knowledge of current market conditions and competitors in the lettings industry to support business strategies.
Update Competitor Information regularly and share with sales colleagues.
Achieve all KPI s and sales targets as set for the role.


Someone who has experience in working in sales and ideally from lettings or insurance industry. Experience using all office systems (Outlook/PowerPoint/Excel/Word). Acts as the point of contact for all new agents joining the business and supports them through their onboarding journey. Excellent communication skills and can develop and maintain good working relationships with clients whether existing and or new to the business.

Has the ability to multitask and can work unsupervised but also works well as part of the team. Has experience of working to targets and ideally has experience of working in a regulated environment.

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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  • Job Reference: 662714708-2
  • Date Posted: 20 July 2022
  • Recruiter: pib Group
    pib Group
  • Location: Lincoln, Lincolnshire
  • Salary: £21,000 to £22,000
  • Sector: Administration
  • Job Type: Permanent