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Infrastructure Support Engineer

£32,000 to £37,000
Job Type
22 Sep 2021

The Fortune Group is recruiting for an IT Infrastructure Field Engineer with good 2nd / 3rd line support to join an award-winning global IT Support and Managed Services Provider (MSP) specialising in the financial services sector. Due to expansion, there is an exciting opportunity to join their multi-cultural team as a Infrastructure Services Field Engineer. Our client prides itself on providing extremely high levels of support within a very busy and demanding financial sector, primarily Hedge Funds and Private Equity Firms. Our client offers exposure to varied environments and exciting technologies. There are excellent career development and internal progression opportunities within the business. Competitive remuneration, competitive overtime rates, and paid holiday are all part of your package.


As a Infrastructure Services Field Engineer you will provide on-site support for multiple clients, oftentimes visiting several central London based clients in one day. You will be exposed to and work with multiple technologies and environments, and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients. This field support role based out of HQ in South West London.

Principal Responsibilities

  • Provide technical support for desktop infrastructure and Servers
  • Implement new server and desktop technologies
  • Availability for out-of-hours support via an on-call rotation
  • Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
  • Update tickets with current and thorough information
  • Submit timesheets per the regional office requirements

Knowledge and Experience

  • Minimum 3 years demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus)
  • Financial services sector experience preferred
  • Proven detailed knowledge and experience with the following:
  • Microsoft Server, Active Directory & Microsoft Exchange technologies
  • CitrixXenApp and Xen Desktop
  • SAN
  • Firewall (CiscoASA, IOS)
  • Backup Solutions
  • Ability to:
  • Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service
  • Build / Configure / Manage Exchange 2010, 2013, 2016
  • Build / Configure / Manage Windows 7, 8, 10
  • Configure / Manage Office 365, migration experience a plus
  • Desired Certifications:
  • Microsoft (MCITP, MCSE)
  • Cisco (CCNA, CCNP)


  • Ability to work in high pressure environments individually and as part of a team
  • Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons
  • Excellent spoken and written English
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  • Job Reference: 379177419-2
  • Date Posted: 22 September 2021
  • Recruiter: Ruby Group
    Ruby Group
  • Location: London
  • Salary: £32,000 to £37,000
  • Sector: I.T. & Communications
  • Job Type: Permanent