The Contract Manager's purpose is to lead & manage a contract dedicated to the safe provision of specialist scaffolding and access solutions including PASMA towers via a network of sub-contractors. You will be responsible for developing a programme of works for our primary client (Open Reach) in line with the Company's Vision, Mission and Values. You will be responsible for ensuring Company policies are implemented, monitored, and audited, ensuring resources and equipment are adequate for the work. You must ensure that work standards meet the client expectations whilst maintaining client and colleague communications at all times. The role requires 4 days in the field/onsite to liaise with delivery partners, 1 day working from the office/home.
Health, safety and environmental
Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.
Support the Business Unit in maintenance of ISO Standard HSQE accreditation
Produce all relevant health & safety paperwork required for particular tasks that the staff under your management carry out, ensuring that current safe systems of work and RAMS are followed.
Ensure all incidents are reported and investigated, with remedies and learning outcomes implemented.
Monitor performance and safety requirements regularly and implement improvements.
Ensure staff in your management are competent and qualified to undertake tasks assigned and provided with appropriate PPE.
Ensure all equipment and tooling used is checked and compliant.
Policy and strategy
Operate in line with Company policies and strategies and be proactive in promoting improvement locally.
Ensure effective risk management of business activities.
Resource & Operations Management
If we get it wrong, don't ignore it, always fix it.
Provide timely customer quotes ensuring best prices to obtain work whilst maximising value and profit.
Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner.
Efficiently plan and programme operations utilising business systems and ensuring regular updates recorded in accordance with job progress.
Ensure a "One Team" approach and maximise resources by communication with operational colleagues.
Plan and pro-actively manage equipment and materials, timely off-hiring of plant, minimising downtime wherever practicable.
Set clear measurable targets for performance expectations.
Manage risk throughout the life cycle of projects, workstreams.
Monitor the quality of works undertaken and the information reports and data returned by operational teams.
Ensure the information required to invoice the client is captured correctly.
Team leadership and people development
Always take ownership and have real pride in what you do.
Lead by example, as an ambassador of the business always behave professionally.
Encourage team involvement in, and ownership of, the Company business aims.
Ensure clear roles and responsibilities are understood throughout the team and hold people properly accountable for their work.
Conduct employee career & performance conversations in line with company standards and ensure development and training where identified and relevant.
Identify and react swiftly to resolve problems before they escalate.
Manage behaviour and incidents in accordance with company disciplinary & grievance procedures utilising HR for support where required.
Manage attendance in accordance with company policy utilising HR for support where required.
Encourage team spirit through the display of appropriate behaviour/teambuilding activities.
Actively engage in 'business improvement' and 'change' programmes
Develop, maintain, and measure performance against agreed KPI's and SLA's.
Champion a theme of improvement and 'best practice'
Establish customer needs, and how they will measure performance.
Carry out customer satisfaction measurement by appropriate methods, ensuring that any improvements or actions are communicated to them.
Always establish good relationships and communication and resolve issues and early resolution of any potential problems.
Ensure client/customer is provided with regular and accurate updates.
Demonstrate to clients our added value (to them) performance.
Required Qualifications & Professional Membership(s) :
Driving Licence (Essential)
PASMA Certification (Advantageous)
Advanced scaffolding card. (Or equivalent)
SSSTS or SMSTS (Advantageous)
NEBOSH or IOSH (Advantageous)
Internal Courses & eLearning
Management of people courses.
Knowledge & Experience:
Experience in a management position
Experience in Scaffold Management/Mobile Tower
IT literate and proficient in Microsoft Office package
Planning and programming experience
Experience and ability to encourage and enable personal development of and recognise and reward team.
Experience and ability to lead by and set an example.
Experience in building collaborative relationships with existing and new clients and suppliers.
Skills & Personal Qualities:
Ability to communicate both up and down within the Client Organisation
Excellent communication skills
Excellent time management skills, with ability to deliver tasks to deadline.
Professional and positive approach
Self-motivated and organised.
Flexible attitude and approach.
Team player, and able to work on own initiative.
Safety Health & Safety: we are uncompromising in our commitment to drive outstanding Health, Safety & Environmental performance.
When undertaking their role, our employees commit to:
Demonstrate high standards and drive a positive safety culture of mutual trust, openness and confidence.
Ensure their teams have the knowledge, equipment and training to undertake your work safely.
Communicate health and safety matters to their teams and implement health and safety action plans.
Act effectively and speedily to any reports of risks or hazards that have the potential to cause harm.
Report any accidents, near misses and incidents in a timely manner and ensure a timely investigation process.
Actively promote safe working behaviours and safe thinking in all work activities.
Ensure compliance with all relevant safety standards, rules and procedures.
Coach and develop their team members to improve safety.
Specialist: we demonstrate a constant desire to truly add value, improvement and innovation to our customers through our domain knowledge and experience.
We have a culture of continual improvement. When undertaking their role, our employees commit to always striving to do things better to add value and points of differentiation for our clients.
Service: the relationships between our company and our clients allows us to provide the highest standard in customer service.
When undertaking their role, our employees commit to putting customer focus at the heart of everything they do:
championing the Way:
Always do the right thing and never compromise on safety.
Always take ownership and have real pride in what you do.
Never ignore a problem - if we get it wrong, we will always fix it.
Always clarify and never make assumptions.
Always keep everyone informed at all times.
Always check with the customer that the job has gone well.
Above all else, make sure the customer knows and feels you are entirely trustworthy, knowledgeable and really care.
Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy