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Executive Customer Service Advisor

Exeter, Devon
£20,000 to £20,514
Job Type
20 Jul 2022
Do you have a passion for travel and tourism? Then why not join our executive customer service teams at our office in Exeter. Representing, the world s busiest international airport and the hub of the civil aviation world.

Salary - £20,514 pro rata (weekly pay!)

Weekly hours - 37.5 hours; Monday to Sunday between 6am-11pm WEEKENDS ARE INCLUDED BUT NOT EVERY WEEKEND (1 IN 3)

Contracts available - Permanent

Paid Training provided - 2 weeks, Monday to Friday 9am-5.30pm

Why join us?

This is a great chance to develop your skills across multi channels, working in a fun, vibrant environment with likeminded individuals and managing VIP customers on behalf of Heathrow Airport.

The Perks:

Family friendly hours No weekends or Bank Holidays or late Nights!

28 days paid holiday per year

Refer a friend incentive - Earn up to £500 per successful referral PLUS additional incentives monthly!!

A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees.

We aren t Customer Facing so it s an Individual Casual dress code

Monthly engagement events and competitions!

Genuine career opportunity to move through the business in the UK or abroad!

Pension Scheme

Perks at Work! Offering discounts with:

Pure gym, Samsung, EE Mobile, BT Broadband, HelloFresh, Virgin Media

Day to Day Responsibilities

Once you have completed our 4 week training experience, you will be handling a variety of Customer enquiries and requests which include managing customer s cases relating to any aspect of their vehicle ownership. This will involve:

Provide a high level of service to all clients

Ensure that a seamless journey is arranged for our clients

Confidently resolve all queries/complaints and provide positive outcomes for all clients

Organising suites/special requests on arrival/personal shopping experience

Telephone, email work and potential to upskill to social media

About You

Ability to remain calm under pressure

Ability to negotiate workloads and a good time manager

Ability to work on own initiative and still remain part of the team

Previous hospitality/retail customer service experience is preferred.

Computer literate

Excellent written and spoken communication and problem-solving skills

Confident individual with customer service experience, preferably in an online retail environment

What are you waiting for? Start your Sitel journey and click apply!

Learn, Lead & Grow at Sitel Group

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed
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  • Job Reference: 662714389-2
  • Date Posted: 20 July 2022
  • Recruiter: Sitel UK Ltd
    Sitel UK Ltd
  • Location: Exeter, Devon
  • Salary: £20,000 to £20,514
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent