Do you have a passion for travel and tourism? Then why not join our executive customer service teams at our office in Exeter. Representing, the world s busiest international airport and the hub of the civil aviation world.
Salary - £20,514 pro rata (weekly pay!)
Weekly hours - 37.5 hours; Monday to Sunday between 6am-11pm WEEKENDS ARE INCLUDED BUT NOT EVERY WEEKEND (1 IN 3)
Contracts available - Permanent
Paid Training provided - 2 weeks, Monday to Friday 9am-5.30pm
Why join us?
This is a great chance to develop your skills across multi channels, working in a fun, vibrant environment with likeminded individuals and managing VIP customers on behalf of Heathrow Airport.
Family friendly hours No weekends or Bank Holidays or late Nights!
28 days paid holiday per year
Refer a friend incentive - Earn up to £500 per successful referral PLUS additional incentives monthly!!
A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees.
We aren t Customer Facing so it s an Individual Casual dress code
Monthly engagement events and competitions!
Genuine career opportunity to move through the business in the UK or abroad!
Perks at Work! Offering discounts with:
Pure gym, Samsung, EE Mobile, BT Broadband, HelloFresh, Virgin Media
Day to Day Responsibilities
Once you have completed our 4 week training experience, you will be handling a variety of Customer enquiries and requests which include managing customer s cases relating to any aspect of their vehicle ownership. This will involve:
Provide a high level of service to all clients
Ensure that a seamless journey is arranged for our clients
Confidently resolve all queries/complaints and provide positive outcomes for all clients
Organising suites/special requests on arrival/personal shopping experience
Telephone, email work and potential to upskill to social media
Ability to remain calm under pressure
Ability to negotiate workloads and a good time manager
Ability to work on own initiative and still remain part of the team
Previous hospitality/retail customer service experience is preferred.
Excellent written and spoken communication and problem-solving skills
Confident individual with customer service experience, preferably in an online retail environment
What are you waiting for? Start your Sitel journey and click apply!
Learn, Lead & Grow at Sitel Group
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed