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Customer Success Executive

Location
Bath, Somerset
Salary
£30,000 to £35,000
Job Type
Permanent
Posted
20 Jul 2022
Customer Success Executive

Looking to join a rapidly growing SaaS company?

Over the last two years their growth has been circa 100% and they will continue to be in growth mode over the coming months and years.

If yes look no further!

This platform manages complex sales, bid management, helping customers win new business.

About the Role

As a customer Success Executive your role is to support the Customer Success Managers and the clients by building and maintaining strong relationships, ensuring they only receive a premium level of service and maximising ongoing client retention.

Utilising email, telephone and live chat channels, you will respond to client queries as well as work with the Customer Success Manager to pre-empt and avoid and client dissatisfaction.

Role and Responsibilities

Support the Customer Success Manager with building and maintaining relationships with the customers.

Assisting the Customer Success Manager when training, mentoring and managing customers on their usage of the platform.

Provide support to clients via phone, email and live chat.

Required Skills and Experience

This is an entry-level position which requires an ambitious self-starter who is not afraid to speak to clients.

Previous client facing experience (Ideally in B2B and SaaS)

Excellent communication skill

Ability to work well in a team environment

Self-motivated, with the desire to succeed

The Benefits:

Up to £24k basic - £35k OTE

Hybrid working - 1 day a week in the office based in central Bath.

Pension Scheme

This is an open-ended role with the room to develop and grow with the business.

The opportunity to join a great business with a close-knit team who are growing quickly with big aspirations
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Details

  • Job Reference: 662714718-2
  • Date Posted: 20 July 2022
  • Recruiter: ABR Talent
    ABR Talent
  • Location: Bath, Somerset
  • Salary: £30,000 to £35,000
  • Bonus/Benefits: OTE
  • Sector: Sales & Marketing
  • Job Type: Permanent