Express Solicitors have an exciting opportunity for a Customer Service Representative to join the team.
Salary: Up to £23,000 (full time), base salary of £9.87 per hour (over 23 years old) with hours worked after 6 pm being paid at an enhanced rate and uncapped commission.
Job Type: Full or Part Time
Express Solicitors is a top 200 Law firm. We are Law Society accredited and are a Legal 500 Leading Firm for Personal Injury and Clinical Negligence.
Customer Service Representative - Key Responsibilities:
- Responsible for client experience from first contact until file transfer
- Calling prospective clients within required service standards
- Obtaining all relevant details of a client s claim
- Answering calls and dealing with any enquires
- Presenting key information to management
- Maintaining client files and diary tasks
- Working within a team, providing cross-cover to ensure excellent client service
Customer Service Representative - You:
- Customer service background. Claims management background advantageous
- Experience in handling enquires by telephone or face to face
- Ability to build relationships from initial enquiries
- Strong negotiating and objection handling skills
- Can handle multiple enquiries and time management
Customer Service Representative - Benefits:
- Starting salary, up to £23,000 (full time), base salary of £9.87 per hour (over 23 years old) with hours worked after 6 pm being paid at an enhanced rate and uncapped commission
- 23 days holiday, rising 1 day per year (max of 26 days)
- Extra half day during birthday month
- Holiday buybacks, private medical insurance and Death in service
- Optional pension scheme after 3 months
- Active social committee
- Employee Assistance Programme
We require a minimum of 3 days per week, this must include one weekend day (after an initial paid training period).
Early Shift: 08.30 - 17.00
Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)
Saturday - Sunday: 10.00 - 18.00
Bank Holidays (if applicable): 10.00 - 18.00
To submit your CV for this exciting Customer Service Representative opportunity, please press Apply now