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Customer Services Representative

Northenden, Manchester
Job Type
20 Jul 2022
Express Solicitors have an exciting opportunity for a Customer Service Representative to join the team.

Location: Northenden

Salary: Up to £23,000 (full time), base salary of £9.87 per hour (over 23 years old) with hours worked after 6 pm being paid at an enhanced rate and uncapped commission.

Job Type: Full or Part Time

About Us:

Express Solicitors is a top 200 Law firm. We are Law Society accredited and are a Legal 500 Leading Firm for Personal Injury and Clinical Negligence.

Customer Service Representative - Key Responsibilities:

- Responsible for client experience from first contact until file transfer

- Calling prospective clients within required service standards

- Obtaining all relevant details of a client s claim

- Answering calls and dealing with any enquires

- Presenting key information to management

- Maintaining client files and diary tasks

- Working within a team, providing cross-cover to ensure excellent client service

Customer Service Representative - You:

- Customer service background. Claims management background advantageous

- Experience in handling enquires by telephone or face to face

- Ability to build relationships from initial enquiries

- Strong negotiating and objection handling skills

- Can handle multiple enquiries and time management

Customer Service Representative - Benefits:

- Starting salary, up to £23,000 (full time), base salary of £9.87 per hour (over 23 years old) with hours worked after 6 pm being paid at an enhanced rate and uncapped commission

- 23 days holiday, rising 1 day per year (max of 26 days)

- Extra half day during birthday month

- Holiday buybacks, private medical insurance and Death in service

- Optional pension scheme after 3 months

- Active social committee

- Employee Assistance Programme

We require a minimum of 3 days per week, this must include one weekend day (after an initial paid training period).

Early Shift: 08.30 - 17.00

Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)

Saturday - Sunday: 10.00 - 18.00

Bank Holidays (if applicable): 10.00 - 18.00

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  • Job Reference: 662714445-2
  • Date Posted: 20 July 2022
  • Recruiter: Express Solicitors
    Express Solicitors
  • Location: Northenden, Manchester
  • Salary: £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent