Market 36 Recruitment are currently recruiting for a Customer Service Executive for our client based in Braintree on a permanent basis.
Roles & Responsibilities:
* Responsible for day-to-day management of customer requests
* Handling customer enquiries as they come in via email and phone.
* Onboarding new customers in partnership with our Account Management team
* Providing customers with service status updates and reporting
* Manage routing and processing requirements for customer stock.
* Producing customer invoicing upon completion of service requests
* Proactively identify potential issues and problems
* Working with all parts of the business to resolve issues & improve service.
* Providing a first-class customer experience
Experience & Key skills:
* Strong analytic and numeric skills.
* Great communication skills.
* High level of attention to detail.
* A strong customer focussed background.
* Excellent organisational skills.
* PC literate with strong Excel skills.
* Responsive to customer issues and escalating as required.
* Able to understand and share customer feedback and ideas with our Account Management and Sales teams, ensuring the voice of our customers is heard.
* The ability to forge strong relationships with other departments.
* Taking pride in providing a great customer experience while being a part of the circular service economy.
Salary: £20,000 - £23,000 per annum DOE.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more. We take pride on building strong working relationships with local employers and candidates