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Customer Service Executive

Location
Braintree, Essex
Salary
£20,000 to £23,000
Job Type
Permanent
Posted
4 Nov 2021
Market 36 Recruitment are currently recruiting for a Customer Service Executive for our client based in Braintree on a permanent basis.

Roles & Responsibilities:

* Responsible for day-to-day management of customer requests

* Handling customer enquiries as they come in via email and phone.

* Onboarding new customers in partnership with our Account Management team

* Providing customers with service status updates and reporting

* Manage routing and processing requirements for customer stock.

* Producing customer invoicing upon completion of service requests

* Proactively identify potential issues and problems

* Working with all parts of the business to resolve issues & improve service.

* Providing a first-class customer experience

Experience & Key skills:

* Strong analytic and numeric skills.

* Great communication skills.

* High level of attention to detail.

* A strong customer focussed background.

* Excellent organisational skills.

* PC literate with strong Excel skills.

* Responsive to customer issues and escalating as required.

* Able to understand and share customer feedback and ideas with our Account Management and Sales teams, ensuring the voice of our customers is heard.

* The ability to forge strong relationships with other departments.

* Taking pride in providing a great customer experience while being a part of the circular service economy.

Salary: £20,000 - £23,000 per annum DOE.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more. We take pride on building strong working relationships with local employers and candidates
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Details

  • Job Reference: 415030141-2
  • Date Posted: 4 November 2021
  • Recruiter: Market 36
    Market 36
  • Location: Braintree, Essex
  • Salary: £20,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent