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Customer Service Advisor

Location
Wootton, Northamptonshire
Salary
£20,569
Job Type
Permanent
Posted
20 Jul 2022
Customer Service Advisor

We have immediate starts as Temporary to Permanent Customer Service Support in the Northampton area (NN4)

Details
Salary - £20,569
Working Hours are -
Monday to Friday
(Apply online only)
Location - Northampton (NN4)
Duration - Temporary to Permanent
Immediate starts

Role of Customer Service Advisor
Respond at pace to all contact and work queries to meet individual and team targets and SLAs
Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer s concerns or complete an order
Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders
Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
Deal with payments and deductions accurately at all times
Prioritise workload to ensure tasks are completed on time

Requirements for Customer Service Advisor
A friendly personality that translates well in a great telephone manner
A real people person who has the ability to quickly build rapport with customers
Effective listening and questioning skills
Well organised and able to work at pace in a busy contact centre environment
Confident and efficient PC user, excel knowledge would be hugely beneficial
Clearly understood with a good standard of written and spoken English

Benefits of Customer Service Advisor
Welfare schemes
33 Holidays per year
Permanent Role
Opportunity to be part of the big picture
Regular salary reviews
Free on-site car park
On site canteen
Pension Scheme
Employed Status

WhatsApp Us - (phone number removed)

Encore Personnel have launched refer a friend scheme. Earn up to £75 per person you refer to us. Interested call (phone number removed)
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Details

  • Job Reference: 662714283-2
  • Date Posted: 20 July 2022
  • Recruiter: Encore Industrial
    Encore Industrial
  • Location: Wootton, Northamptonshire
  • Salary: £20,569
  • Bonus/Benefits: Temporary to Permanent role, regular salary r
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent