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Customer Service Advisor

Location
Bilborough, Nottinghamshire
Remote Working
Remote Working
Salary
£20,000 to £22,000
Job Type
Permanent
Posted
4 Nov 2021
This role is working shift patterns but home working will also be considered for the right person!

The Customer Support Co-ordinator works on the Customer Services team as the primary interface between us and our customers with the aim of delivering the highest levels of customer service to meet our contractual SLAs as well as commercial and satisfaction targets.

Main Duties & Responsibilities

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Manage end to end customer service experience

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Check and record customer interaction with the tools

provided

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Collation of monthly reporting statistics

*

Effective use of company IT tools: CPIMS, Morse, Contracts Database, Call Logging, Sharepoint

*

Taking ownership of operational customer issues through to resolution

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Working within agreed escalation process for service issues

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Accurate collation of monthly billing for customers

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Work in a commercially efficient manner (timely returns, most economic courier etc).

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Capture of T&M billing and reporting there of

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Clear understanding of contractual obligations for each

customer

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Build strong working relationships with contracted customers and internal service providers

Main Duties & Responsibilities

In order to fulfil the coverage that we offer our customers, we are currently reviewing our patterns of working so you must be flexible and open to work a shift pattern which will include standard day shifts, evenings and weekends (37.5 hours a week)

We work a 3-shift system over 7 days between the hours of 6 am and 10 pm (37.5 hours per week) so access to your own transport is preferable.

We pay an additional unsociable hours bonus of £1 per hour for all hours worked between the hours of 6 am to 7 am and 7pm to 10 pm

Essential Qualifications, Skills & Experience:

• Good working knowledge of MS Office packages
• Good knowledge of office systems
• Proven customer services experience
• Excellent telephone manner and interpersonal skills • Excellent oral and written communications skills

• Good organisation/planning skills and the ability to prioritise and organise your own workload

• Ability to apply initiative to resolve problems
• Self motivated, positive and a proactive attitude • Accuracy and attention to detail
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Details

  • Job Reference: 415030559-2
  • Date Posted: 4 November 2021
  • Recruiter: TH Recruitment
    TH Recruitment
  • Location: Bilborough, Nottinghamshire
  • Remote Working: Some remote working possible
  • Salary: £20,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent