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Customer Service Advisor

Location
Bearsden, Dunbartonshire
Salary
£11.35 Per Hour
Job Type
Permanent
Posted
20 Jul 2022
Permanent position working within a UK leading organisation as part of their Operations Department at their Head Office.

An excellent opportunity as the company expands.

Customer Service Advisor

You will be responsible for responding to calls and emails from customers and colleagues. In addition, will be responsible for various administrative duties such as the preparation of paperwork for their finance team, ordering membership documents, updating and amending customer plans.

Hours:

Monday - Friday
35 hours per week between the hours of 08:45 - 17:15.
Location:

Clydebank Area
Contract:

Permanent position
Salary:

£11.35 per/hr (35 hour week on £20,666 per annum)
Duties:

Inbound and outbound calls to customers
Responding to emails, ensuring adherence to Data Protection Act guidelines
Update plan provisions with customer information such as personal details
Identifying and recording vulnerable customer details
Process payments and direct debits
Provide invoice amounts and customer plan quotes
Resolve complaints at first point of contact where possible
Process and respond to emails and incoming mail
General office administration
Skills required:

Customer Service (Inbound/Outbound call handling)
General office administration experience
Knowledge of Microsoft Word, Excel and Outlook
If you think you are the perfect candidate for this Customer Service Advisor position, please click the 'Apply Now' and one of our consultant will be in contact with you to discuss next steps.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website
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Details

  • Job Reference: 662714588-2
  • Date Posted: 20 July 2022
  • Recruiter: Gi Group
    Gi Group
  • Location: Bearsden, Dunbartonshire
  • Salary: £11.35 Per Hour
  • Sector: Administration
  • Job Type: Permanent