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Customer Care Advisor - Contact Centre

Location
Portsmouth, Hampshire
Salary
£20,000
Job Type
Permanent
Posted
20 Jul 2022
Customer Care Advisor - Contact Centre

Portsmouth - Port Solent

Permanent

Our client is looking for an experienced customer service advisor for dedicated contact for each of their customers providing a complete end to end service. The Customer Care Advisor is allocated an equal percentage of the current "Live" database as well as incoming leads ensuring the very best service and encouraging customer trust and retention. You will need to ensure that both compliance and exceptional customer care are at the heart of everything you do.

Duties of the role

Registration of new customers on the telephone
Maintaining customer satisfaction
Answering customer general queries
Delivery of Key Milestone Comms
Employee Retention
New Business Partner on boarding
Support Compliance Activities
Ensuring the very best possible conversion of leads to active customers

Experience Requirements

Experience in a Customer Service Role for at least 2 Years
Experience of working in a high-speed office environment
Experience of working in a contact centre environment, i.e. High volume calls

Working Hours

Monday to Friday

8.30am - 5.30pm

Salary

£20,000
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Details

  • Job Reference: 662714644-2
  • Date Posted: 20 July 2022
  • Recruiter: Workshop Recruitment
    Workshop Recruitment
  • Location: Portsmouth, Hampshire
  • Salary: £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent