Clinical Partnerships Manager, central London
My client has a network of private GP clinics across London, Manchester and Birmingham that provide all the services usually required from a GP clinic. This includes private GP consultations, testing, medicals, advice and support. Their patient-focused and convenient service is based at a combination of locations around major transport hubs, offering experienced doctors and a range of extended opening times - ideal for busy commuters, residents and visitors.
You will be responsible for the identification and development of specialist services and referral pathways from primary into secondary care and lifestyle/wellness services. Day to day management of specialist and diagnostic services and the secondary care team. Identification of opportunities for product and new health packages development to ensure expansion of services' offering.
Management of the Secondary Care and Other Services P&L including liaising with key internal stakeholders in the marketing & delivery of secondary care & other services.
You will be a key member of the Senior Leadership Team reporting to the CEO.
Product launch and development: identification of possible secondary care opportunities and partners
Liaise with marketing to input into and agree marketing messaging and campaigns.
Liaise with group operations & group nursing regarding processes, MI & staffing and suitable promotion/upsell of services.
Liaise with Group Medical Director regarding processes, MI & staffing and suitable promotion/upsell of services.
Liaise with IT on app, telemedicine, and other technology requirements
Understanding of customer experience metrics and ability to assess suitability of customer experience and journeys. Monitor service utilisation and identify improvement opportunities through marketing strategies and appropriate internal product training, communication or other means.
Multidisciplinary team support including consultants, clinical co-ordinators, and healthcare assistants.
Project management of all aspects of partner onboarding including contracting, SLAs, processes and procedures, IT, marketing, and MI. This requires liaison with various HODs and managing multidisciplinary projects and project groups.
Act as the contact point for communication and issues with partners to feed back into the relevant business area or escalate, as necessary.
Preparation for and attendance of regular review meetings within the business and with partners to resolve issues and identify ways of improving performance.
Responsible for cultivating and maintaining relationships among business partners and running regular procurement rounds.
Deliver on opportunities in the market including acquisition and integration.
Educated to degree level
Ideally clinically qualified as a nurse, healthcare assistant or similar, or qualified by experience
Knowledge and understanding of the private healthcare market essential
Minimum 3-5 years' experience in similar management roles