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Bilingual Product Support Executive

Remote Working
Remote Working
Job Type
22 Sep 2021
Bilingual Product Support Engineer - Fluent French or German Needed - UK Remote Working Available - International Scaleup - Competitive Salary

We are looking for an experienced Product Support Engineer / Technical Support Engineer / ATM Support Engineer, with fluent French or German, to join an exciting international scaleup in the midst of expansion in Europe.


This is an exceptional opportunity to join a fast-growing international organisation; you will be key to the long term success of the company not only in the UK, but in Europe and around the globe.

Our client is offering a competitive salary and a stable, team working environment with manageable workloads.

This position is flexible on location as it is a remote working role in the UK. The role will require travel up to 10% of the time, including overnight stays.

Key responsibilities as the Bilingual Product Support Engineer will include:

* Researching technical issues

* Reviewing change requests

* Maintaining up-to-date knowledge on new technologies and product innovations

* Identifying process improvements and reporting to teams

* Working with machine support and engineering to create solutions

* Installing software products, database systems, networking and other related applications

* Deploying software technology solutions to ensure technical software support

* Coordinating with manufacturing unit to resolve production issues

* Creating and reviewing repair process and workflow documentation

* Initiating development of new products and projects

* Plus more!

What we're looking for:

* Previous Product / Technical Support Engineer experience (1 year+)

* Technology or Engineering focused degree (or similar) or 'qualified' by relevant experience

* Fluent / Professional level English together with French or German language skills

* Further European language skills are beneficial

* Experienced in troubleshooting Windows based PC software including MS Windows

* Experience in generating technical documentation for system repairs and troubleshooting

* Knowledge of Windows 7 and 10

* Experience in any of the following industries / technologies would be greatly beneficial: cellular industry, wiring debugging, digital multimeter/voltmeter, image processing/recognition systems and/or SalesForce CRM / case management system

* Excellent communication skills with the ability to build strong partnerships

* Flexibility and ability to travel (approx 10%)


If you would like to be considered for this fantastic opportunity, please submit your CV in English, quoting 'AE - Bilingual Product Support Engineer - UK
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  • Job Reference: 379179745-2
  • Date Posted: 22 September 2021
  • Recruiter: Carousel Consultancy
    Carousel Consultancy
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent