24x7 Infrastructure Support Technician - Poole
Salary: £25k + £5k Shift Allowance + Bonus + Pension + Discount Scheme + Free Car Parking + Flexible Working + Casual Dress Code + Cycle to work Scheme
Hours of Work: 12 Hour Day/Night working 4 days on and 4 days off
Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. The company are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).
Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.
About the Role
An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24x7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.
Applicants will have at least 3 years' experience working in a technical support capacity, managing their own queues of support incidents, and working to defined SLAs.
A professional and confident manner
A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
Understanding of anti-virus products and technologies
Understanding of network infrastructure appliances such as routers, switches, and wireless network points
Accreditation or experience in the majority of the following technical products:
Microsoft server and desktop operating systems (inc. Exchange)
Microsoft 365 products and services
VMware ESX Server/VSphere
Citrix XenApp/Xendesktop / Netscaler
EMC SAN solutions
Veeam backup solutions
Storegrid/ Vembu backup solutions
N-able product range
Excellent written and verbal communication skills
Attention to detail and ability to think laterally under pressure
A strong understanding of storage systems (NAS/SAN)
Accreditation or experience in any of the following technical products/practices:
Intune/ Conditional Access
Any Accounts or CRM application
Qualifications and Certifications
Degree level education an advantage
Minimum GCSE or equivalent Maths and English - grade C or above
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.