Apply for this job now

24x7 Infrastructure Support Technician

Bournemouth, Dorset
£25,000 to £30,000
Job Type
22 Sep 2021

24x7 Infrastructure Support Technician - Poole

Salary: £25k + £5k Shift Allowance + Bonus + Pension + Discount Scheme + Free Car Parking + Flexible Working + Casual Dress Code + Cycle to work Scheme

Hours of Work: 12 Hour Day/Night working 4 days on and 4 days off

The company

Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms. Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. The company are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists. They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

About the Role

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24x7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.

About You

Applicants will have at least 3 years' experience working in a technical support capacity, managing their own queues of support incidents, and working to defined SLAs.

Essential skills:

A professional and confident manner

A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

Understanding of anti-virus products and technologies

Understanding of network infrastructure appliances such as routers, switches, and wireless network points

Accreditation or experience in the majority of the following technical products:

Microsoft server and desktop operating systems (inc. Exchange)

Microsoft RDS

Microsoft 365 products and services

VMware ESX Server/VSphere

Hyper V

Citrix XenApp/Xendesktop / Netscaler

EMC SAN solutions

Sonicwall Firewalls

Veeam backup solutions

Storegrid/ Vembu backup solutions

3CX Telephony

N-able product range


Excellent written and verbal communication skills

Attention to detail and ability to think laterally under pressure

Advantageous skills:

A strong understanding of storage systems (NAS/SAN)

Accreditation or experience in any of the following technical products/practices:

Scripting (Powershell)

Intune/ Conditional Access

Apple IOS



Symantec Cloud

Cisco Networking

Checkpoint Firewalls

Ruckus Technologies

Any Accounts or CRM application


Microsoft Flow

Qualifications and Certifications

Degree level education an advantage

Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Apply for this job now


  • Job Reference: 379177701-2
  • Date Posted: 22 September 2021
  • Recruiter: Additional Resources Ltd
    Additional Resources Ltd
  • Location: Bournemouth, Dorset
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent